By purchasing or availing any course, mentorship program, consultation, digital content, product or service from Arviend Sud @ Destiny Science Private Limited (“Company”), the customer expressly agrees that all purchases are final, non-transferable and non-refundable except where refund is mandatorily required under applicable law.
No refund, cancellation, chargeback or payment reversal request shall be entertained once payment is processed, access to any course/content/ service is granted, login credentials are issued, any class/session has commenced, the customer has accessed/viewed/downloaded any content, or any product/material has been dispatched. Any cancellation request, if considered, must be made within 48 hours of payment and strictly before access to the course/content/service is provided, and the Company reserves absolute discretion to approve or reject such request without assigning any reason.
Any approved refund shall be subject to deduction of payment gateway charges, banking charges, taxes, shipping/courier charges, processing fees and all other incidental expenses incurred by the Company. The Company does not guarantee any specific result, success, rank, qualification, income, employment or professional outcome from any course or service offered. Delays or disruptions caused due to technical issues, third-party service providers, internet failure, logistics delays, governmental restrictions or force majeure events shall not constitute grounds for refund or compensation.
Customers are solely responsible for providing accurate details, and the Company shall not be liable for any loss, failed delivery or denial of access arising from incorrect information furnished by the customer.
The Company reserves the right to suspend or terminate access without refund in cases of misconduct, unauthorized sharing, piracy, misuse of content or violation of Company policies. Unauthorized recording, reproduction, circulation, resale or commercial use of any Company content or intellectual property is strictly prohibited and may result in civil and criminal legal action. Under no circumstances shall the liability of the Company exceed the amount actually paid by the customer for the concerned product/service, and the Company shall not be liable for any indirect or consequential damages.
The Company further reserves the right to modify, amend, reschedule, replace or discontinue any course, batch, faculty, content, service or this Policy at any time at its sole discretion, and continued use of the platform after such modification shall constitute deemed acceptance of the revised terms.
Payment made on the platform and continued use of the website/services shall constitute valid electronic consent and a legally binding acceptance of this Policy by the customer.
If any provision of this Policy is held to be invalid or unenforceable by any competent authority or court, the remaining provisions shall continue to remain valid, binding and enforceable.
Communication, Privacy & Data Usage
By making payment, submitting details, filling any lead form, registering on the platform or availing any product/service, the customer expressly consents to collection, storage, processing and use of personal information including name, mobile number, WhatsApp number, email address, billing/shipping details, transaction details, communication records and related usage information in accordance with the Company’s Privacy Policy and applicable laws.
The customer further expressly agrees to receive transactional, promotional, reminder, support-related and service communications from the Company through WhatsApp, phone calls, SMS, email or other electronic communication modes. Such information may be used for customer support, consultations, order processing, delivery updates, service administration, analytics, fraud prevention, legal compliance, operational purposes and improvement of user experience.
The Company may share limited customer information with payment gateways, logistics partners, CRM systems, cloud service providers, analytics providers, technology vendors, WhatsApp/API service providers and affiliated operational partners strictly on a need-to-know basis for operational, communication, legal, security and service-related purposes.
Users may opt out of promotional communications at any time by contacting the Company through the contact details provided on the platform. However, the Company may continue to send transactional, legal, security or service-related communications wherever necessary.
While the Company undertakes reasonable safeguards for protection of customer information, the Company shall not be liable for any unauthorized access, delay, interruption, data breach, cyber incident, Meta/WhatsApp platform issue, technical failure or third-party service disruption occurring beyond the reasonable control of the Company. Use of WhatsApp communication services shall additionally remain subject to applicable Meta and WhatsApp platform policies and terms.
Data Retention
Customer information, communication records, transaction details, WhatsApp interactions and related data may be retained, archived or preserved by the Company for operational, legal, compliance, fraud-prevention, dispute- resolution, security, record-maintenance and business purposes for such duration as deemed necessary by the Company or as required under applicable law.
Withdrawal of Consent
Users may withdraw consent for non-essential promotional or marketing communications at any time by contacting the Company through the contact details provided on the platform or in the Privacy Policy. However, withdrawal of consent shall not affect prior lawful processing of information, and the Company may continue to send transactional, service-related, legal, security or compliance-related communications wherever necessary.
Security Measures
The Company undertakes reasonable technical, administrative and organizational safeguards to protect customer information against unauthorized access, misuse, alteration, disclosure, cyber threats or unlawful processing. However, no electronic platform, transmission system or digital storage mechanism can be guaranteed to be completely secure, and the Company shall not be liable for any unauthorized access, hacking, data breach, technical failure or cyber incident occurring beyond its reasonable control.
Privacy Grievance & Contact Mechanism
For any privacy-related concern, communication grievance, request regarding personal information, withdrawal of consent or complaint relating to use of customer data, users may contact the Company through the contact details, grievance mechanism or email address provided in the Privacy Policy or on the official platform. The Company reserves the right to verify the authenticity and identity of the requesting person before processing any request.
Minor / Legal Competency Declaration
By accessing the platform, submitting information, making payment or availing any service, the user represents and warrants that they are legally competent to enter into a binding agreement under applicable law and are authorized to provide the information submitted on the platform. Minors may access the platform only under supervision and consent of a parent or lawful guardian.
Cookies & Tracking Technologies
The platform may use cookies, tracking technologies, analytics tools, pixels and related technologies for authentication, analytics, operational efficiency, personalization, communication, security monitoring, advertising and improvement of user experience. Continued use of the platform shall constitute consent to such technologies in accordance with the Privacy Policy.
Harmonized Policy Interpretation
These Terms & Conditions, Privacy Policy, Refund Policy, Shipping Policy, Disclaimer and all other Company policies shall be read harmoniously and collectively. In the event of any inconsistency, the interpretation most protective of the Company’s legal, operational and commercial interests shall prevail to the maximum extent permissible under applicable law.
All disputes shall be subject exclusively to the jurisdiction of competent courts at New Delhi only.
By making payment on the platform, the customer confirms unconditional acceptance of this Policy.
